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(More customer reviews)I'm broken & Samsung DOES NOT fix my repair. And Samsung owners cannot work in order to entertain their repair technicians who "visit" regularly but unsuccessful in their repairs.
Prior to purchasing, I researched French-door Refrigerators & discovered many Samsung refrigerators experienced the same problem--freezer "frosting" & many negative reviews of problems with Samsung repairs.Also, MANY negative reviews of frosting problem & Samsung's failure to successfully repair the problems. Shortly after purchase, the negative reviews disappeared from web; hmmm, the power of Samsung!
Unit purchased from Oldsmar, FL's Famous Tate (F/T); their sales staff & repair technicians denied knowledge of continuing freezer "frosting" problems & assured me Samsung or F/T repair technicians were capable of fixing all problems as they were former employees of Samsung. After months of service calls, I notified both Samsung & Famous Tate (via email) of situation. F/T excused the problem based upon Samsung's customer service records of owners' continuing cancelled scheduled repairs.
I experienced freezer frosting problems first hand. Samsung excuses/assurances: belt needs to be replaced...lower drawer out of alignment...everything is fine...poor installation...another belt needs replacement...MY FAV & BEST EXCUSE: "due to today's energy-savings technology, FREEZERS ARE NO LONGER FROST FREE!!!"
Husband's turn to handle this mess. Last week's service techician's recommendation to Samsung: our new $2,640+ Samsung counter-depth refrigerator/freezer, Model RFG237AA, "was DEFECTIVE & should be replaced." No word from Samsung, its service tech nor deceptive Famous Tate.
Stay away from any Samsung products (ALL appliances, flat-screen tvs 's, cell phones, etc.) are warrantied but the repair techs give lame excuses & are unsuccessful, therefore, Samsung warranties are useless!
FYI: by registering Samsung products online, it extends their useless warranty by another 3 months...what a gift!
Click Here to see more reviews about: Samsung: RFG237AA 23 cu. ft. Counter-Depth French Door Refrigerator with Twin Cooling System, Power Freeze, Cool Select Pantry, Energy Star Rated, External Water and Ice Dispenser and External Digital Display
Samsung: RFG237AA 23 cu. ft. Counter-Depth French Door Refrigerator with Twin Cooling System, Power Freeze, Cool Select Pantry, Energy Star Rated, External Water and Ice Dispenser and External Digital Display
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