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(More customer reviews)I've had at least ten of these cooler beds (honestly, I've lost count) -- NINE of them have leaked and I've had to trash each one of them.
Each time, the seams failed and water leaked out all over the place -- my dogs did not claw them or chew on them or damage them in any way. At first, the company was very responsive and very good about replacing them at no charge, including no shipping -- otherwise, I certainly wouldn't have kept getting more of them, no matter how much my two Samoyeds loved them. At first I thought it must have been something I was doing wrong with using and maintaining the beds, but then I found reviews by other purchasers and I know now that it's simply a defective product.
I got the same explanation from the company that some other reviewers got -- that the seams had failed and started leaking because I moved the beds around too much. I knew that wasn't the cause: one was always in an oversized crate and never moved; the other was always on carpet, and I only slid that one out of the way when I vacuumed (I never folded it; I never picked it up). Then they said I must have stepped on it myself too much, which I know I didn't --after the third or fourth replacement, I treated them with kid gloves, and in spite of that, they still broke and leaked (and there is no way you can repair them yourself and make them water-tight again). Besides, on the company's website, they showed a full-sized pickup truck driving over one. Even if I did walk all over it (which, according to the instructions, you HAVE to do to "activate" the foam core), I certainly don't weigh as much as a full-sized pickup.
I also tried not putting as much water in them, hoping that maybe less water pressure from the inside when a dog was lying on it would put less stress on the seams. The instructions list two amounts of water to install -- a standard quantity for filling for beds that are going to remain in one place, and a lesser quantity of water for beds that are going to be moved from place to place (I assume if you're going to travel with them). That didn't work either. For my most recent beds, I've even put in less water than the smaller suggested amount. That didn't work either.
Around the time I filed a replacement claim for Bed #8 (yes, it was getting beyond frustrating by this time, but my dogs really love these beds and the company was still replacing defective beds at no charge), the company told me they'd changed their technology on how the seams were manufactured, but the latest one that failed (just this evening, as a matter of fact) was one of the newer ones. Now that they've changed their replacement policy and raised the prices, I'm not even going to try to replace the latest one that broke. I give up. And I'm sure it's only a matter of time before my last surviving one fails, too. Good riddance.
The sad thing is, it's a great product for as long as it lasts, but it certainly doesn't last long enough to get your money's worth. Both my dogs love them, and I'm not sure how they're going to adjust to not having them anymore. I think the company needs to take them off the market until they can manufacture a reliable product. This is absurd.
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Canine Cooler Bed, Choose a size: MEDIUMNot just any dog bed...it's a Canine Cooler! The Canine Cooler dog bed uses SoothSoft Comfort Technology to give your dog comfort that is second to none. The fluid-enhanced design offers a dry, lasting cooling effect, combined with a superior cushioning support. No refrigeration is necessary; SoothSoft Comfort Technology works at room temperature. The Canine Cooler Brand Thermoregulating Pet Bed will give your dog a constant cool spot in summer, relief from furnace and fireplace heat in winter, and cushiony support for vulnerable joints all year. It is non-electric, non-toxic, paw-puncture proof, and easy to clean. Fleas hate the cool environment but dogs love it. Simply start by adding water. Use it indoors Use it outside (away from direct sunlight) In the crate for traveling. Eases heat discomfort, joint problems, skin disorders, hip problems, and more. The outer membrane of the Canine Cooler is 20 mil thick- tough enough to park a truck on and not pop! As tough as this NON-TOXIC membrane is, however, it will not harm your dog should the bed be chewed by accident. Size Recommended for Small: (18" x 24") dogs up to 30lbs Medium: (24" x 36") dogs up to 65lbs Large: (36" x 48") dogs over 65lbs Weight isn't necessarily important. Just make sure that your dog fits on the bed, length and width. Instructions (PDF) Instructions - Page 1 Instructions - Page 2 Only ground delivery available. Please allow 7 to 12 days for your delivery to arrive. More pictures & information
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